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Our people

​Current Responsibilities

Susan is a Project Administrator for the Commissioning & Building Analytics team. 

Susan recently joined the team in 2014 and brings with her an extensive background in customer service experience. Susan is the Lead Administrator for the Commissioning Procurement Department. Her responsibilities include obtaining RFPs and RFQs and preparing detailed proposal responses. Susan provides support in reviewing proposal specifications and drawings in order to determine the scope of work and to develop accurate estimates. Susan is also responsible for tracking the status of all incoming and outgoing project bids and is involved in proposal follow-ups and debriefs. Susan’s actively participates in project and client meetings as well.

Susan’s role extends throughout other areas of the business. She is a key member in the creation of marketing material,  developing experience listings and case studies. Susan also provides assistance to project managers and technical leads in the development of project delivery and close out documentation. 


Since joining JLL, Susan has played a vital role in the updating CBA’s Commissioning Procurement Process. She has revised the entire tracking process, and set higher standards for the quality of proposals both technically and visually. Although Susan is new in the Commissioning Industry, her organization, time management and multitasking abilities have allowed her to excel in her role at JLL. Over the past year, Susan has won over 20 bids, including over 10 public tendered bids, for the CBA team.

Susan recently graduated with honors from the University of Guelph with a Bachelor of Science Degree in Animal Biology. 

Prior to joining JLL, Susan worked for Pet Valu as a shipping and receiving supervisor in a large distribution warehouse. Her role included meeting strict deadlines and attention to detail. Utilizing her strong verbal and written communication skills, Susan developed Sequence Operating Procedures and provided regular reports. In this role, Susan ensured all movement in the system was properly recorded and that excellent customer service was provided to all internal and external contacts.

Education and Affiliations

  • University of Guelph
  • Bachelor of Science, Animal Biology

Key Projects

  • CAMH Phase 1C
  • City of Hamilton – Roster Candidates
  • Brockville General Hospital
  • St. Michaels Hospital – Regent Park Clinic
  • CAMH – Transgenic Lab Expansion
  • University of Toronto – Robert S. Prichard Alumni House and Wallberg
  • Queen’s University – Albert & Stuart Residence Buildings
  • Toronto East General Hospital
  • Credit Valley Hospital
  • UHN– Max Bell Research Centre (MBRC) and Animal Resource Centre (ARC)