Skip Ribbon Commands
Skip to main content

JLL blog

​Overcome failure with a human-centered approach

In 1995, John B. Kotter completed a 10-year study of more than 100 companies and found that only 30 percent of change programs have succeeded in achieving their objectives. In 2008, more than a decade later, McKinsey & Co. surveyed 3,199 executives and results showed only one in three change programs found success.

Why do so many change initiatives fail?

Examining this further reveals that two factors account for 70 percent of failures: employee resistance and management behaviors. In other words, people are the key to success.

Find out how you can overcome failure with a human-centered approach:


Disclaimer: The information, views and opinions ("Information") expressed in this blog are those of the authors and do not necessarily reflect the official policy or position of JLL or its affiliates. Given the limitations of this, the reliability of the Information contained in this blog must be treated with a suitable degree of caution and neither JLL nor any of their affiliates accept any liability or responsibility for the accuracy or completeness of the Information contained herein and no reliance should be placed on said Information contained in this blog.