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American department store | JLL

American department store

Faced with continuous profit loss, this department store needed to redefine its operating model to seamlessly shift into a more proactive mode of facilities

Creating a proactive approach with mobile engineering

Faced with continuous profit loss across their 28-million-square-foot portfolio, this department store chain needed to quickly redefine their operating model and seamlessly shift into a more efficient, proactive mode of facilities management. With minimal contracts established and no benchmarking in place, they needed a new approach to centralize their 294 retail stores nation-wide and to create quality, consistent service across their national portfolio.

Remote site management to ensure quality and consistency

Seventy engineers from our Mobile Engineering Services (MES) team were assigned to provide remote site management to each retail store. To further streamline work orders and reporting, the Corrigo platform was implemented ensuring each property received proactive, quality, and preventative service across the portfolio.

Reduced service costs and stellar client satisfaction

The MES team has proven to work more effectively and efficiently. The team’s service costs have consistently been reduced each year by 20 to 30 percent, and retail store managers rate their satisfaction at 97 percent.

Learn more about our integrated facilities management services

Engineering & energy

Optimize building performance and create positive experiences for your people by strategically and holistically delivering engineering, asset management and energy management services.

Flexible facilities management

Supplement your in-house facilities team with a scalable menu of services, choosing only what you need to enhance existing skills. Increase purchasing power and productivity.

Benchmarking

Benchmark your building or portfolio in terms of capital expenditure, space utilization, operational performance, and sustainability against similar companies and portfolios around the world.

Corrigo

The world’s most powerful facilities management platform, Corrigo – a JLL company – delivers automation, accountability, assets, and analytics to help occupiers and service providers alike make better decisions.