Research

2020 Forecast Series

Part 1: Forecasting personalization

November 26, 2019

Across all regions and industries, a key theme of the past several years has been the aggregation of personal data for analysis and optimization. Despite this obvious trend in most sectors, the world of work is far behind the curve. Within the workplace, where most of us spend 80% of our waking hours, the concept of personalization is lagging, and the industry is overdue for a transformation. This report dives into our 2020 projections for key areas of personalization in the workplace.

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