Resilient Retail

Naturally, technology will step in to bridge gaps as customers change their habits in search of convenience and safer interactions. During the months of lockdown, traditional retailers were forced to think like e-tailers. With only a handful of exceptions, Canada’s top 50 retailers now offer delivery services and around 40 percent offer curbside pickup, in-store pickup of online purchases, or both.

Trends as we move forward...

Food services will continue to champion off-premises solutions

Both landlords and retailers are expanding their online platforms

Retailers will increasingly leverage video chats to create virtual experiences

Retailers will adapt to address the increased need for comfort and health

Retailers will tighten cost structures to absorb new expenses

Exclusive retailer interview

After several pivots, Toronto restaurant receives $13 million in funding to expand with a new line of products

Read the exclusive interview with Ali Khan Lalani, Founder and CEO of General Assembly Pizza

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