Research

Resilient Retail

How Canadian retailers are pivoting and showing signs of resilience

April 01, 2021

Naturally, technology will step in to bridge gaps as customers change their habits in search of convenience and safer interactions. During the months of lockdown, traditional retailers were forced to think like e-tailers. With only a handful of exceptions, Canada’s top 50 retailers now offer delivery services and around 40 percent offer curbside pickup, in-store pickup of online purchases, or both.

Trends as we move forward...

1.

Food services will continue to champion off-premises solutions

2.

Both landlords and retailers are expanding their online platforms

3.

Retailers will increasingly leverage video chats to create virtual experiences

4.

Retailers will adapt to address the increased need for comfort and health

5.

Retailers will tighten cost structures to absorb new expenses

Exclusive retailer interview

After several pivots, Toronto restaurant receives $13 million in funding to expand with a new line of products

Read the exclusive interview with Ali Khan Lalani, Founder and CEO of General Assembly Pizza

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